Terms of Service
Last updated: October 7, 2026
These terms are an agreement between your organisation and Canavar Creative ("we", "us"), a sole proprietorship in Ontario, Canada, which operates Contrako. By accepting an invitation or using Contrako, you agree to these terms and to our Privacy Policy. If you accept on behalf of an organisation, you confirm you can bind it.
1. The service
Contrako is a paid tool for searching Government of Canada contract data, built on free open data. You must be 18 or older and use it for business.
2. Accounts and seats
- Each seat is for one named person. Do not share logins.
- Keep your password safe and tell us right away if you think someone else has used your account.
- Your organisation's admin controls its accounts: invitations, roles and removals.
- Saved searches and other work in the app belong to your organisation.
3. Fees and trials
Your plan, seats, price, trial length and billing period are set in your order or invoice. Fees are not refundable unless the law requires it. Taxes are extra. If an invoice is unpaid after notice, we may suspend access.
4. Acceptable use
You must not:
- scrape, bulk-download or export data beyond what the app's own features allow;
- resell, share or republish data from Contrako;
- harass public servants or send them unsolicited bulk email;
- try to reach another organisation's data or any account that is not yours;
- get around rate limits, security or seat limits, or probe our systems;
- break any law, including Canada's Anti-Spam Legislation (CASL) and the Lobbying Act where it applies.
You are responsible for any message you send to a contact you found through Contrako, including following CASL.
5. Government data
The data in Contrako comes from public Government of Canada sources. It may be incomplete, late or wrong, and contact matches may point to the wrong person. Treat it as a lead, not a fact. Check the official source before relying on it in a bid.
Contrako is not affiliated with or endorsed by the Government of Canada.
Contains information licensed under the Open Government Licence – Canada.
6. Our rights
We own Contrako, its software and design. You get a limited right to use it for your organisation's internal business during your subscription. You may not copy, reverse engineer or build a competing product from it.
7. Availability
We work to keep Contrako running but do not guarantee it will always be available or error-free. We may change or remove features.
8. Ending the service
You can stop at any time. We may suspend or close an account that breaks these terms, poses a security risk or is not paid. When a subscription ends, your organisation can ask for an export of its data within 30 days. After that we delete it.
9. No warranty
Contrako and its data are provided "as is", without any warranty of accuracy, completeness or fitness for a purpose, to the extent the law allows.
10. Limit of liability
To the extent the law allows, we are not liable for indirect or consequential losses, including lost profits, lost data or a lost bid or contract. Our total liability is limited to the fees your organisation paid us in the 12 months before the claim.
11. Changes to these terms
We will tell users by email or in the app before a significant change takes effect. Continuing to use Contrako after that means you accept the new terms.
12. Governing law
The laws of Ontario and the federal laws of Canada apply. Disputes go to the courts of Ontario.
13. Language
These terms are available in English and French. Both versions have equal value. Les parties ont expressément souhaité que ces conditions soient disponibles en français et en anglais.